We place a very high priority on company Associate education and training. This is why we created Mosaic University™.
Mosaic University™ begins with an extensive video orientation for new company Associates, educating them on our history, our culture, and what is expected of them. It is followed by viewing You’ve Gotta Be Kidding Me, an entertaining but very effective customer service training video we developed with Emmy award winner John Burke serving as host.
The learning does not end on the first day. It is continuous and ongoing. Every manager and department head is enrolled in the Mosaic University’s™ professional development program that requires them to earn educational credits each year by attending Mosaic seminars, viewing our webinars, taking online classes, and participating in our reading program.
Our newly minted General Managers are enrolled in GM University, an intensive training program at our corporate office that educates them on all of our systems, policies, procedures, core values, and company culture.
We do this because we know it translates into better club managers and employees for you, but also because investing in our associates creates a company of motivated, educated, and happier people.